Terms & Policies

Clearance Items
All clearance items are non returnable and non refundable.
Revised 5 Sept 2020

Pre-orders Pre-order items will not be refunded since the item purchased for pre-order was purchased on your behalf.  The money paid went towards the buying funds for the item ordered. Revised 5 Sept 2020

Lead Times Orders that 3-4 week lead times are non refundable.  These items will not be refunded since the item purchased was purchased on your behalf.  The money paid went towards the buying funds for the item ordered. These lead time are extended longer due to COVID-19. Revised 5 Sept 2020

Returns Policy
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)  If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  Buyers remorse is not a acceptable reason for returns.  A 20% restocking fee will be applied for returned items.  Not meeting your deadline dates due to improper planning your part.

You should expect to receive your refund within four days of receiving your package to the us however, in many cases you will receive a refund more quickly.
No Returns After 30 Days
Revised 5 Sept 2020

Ring Returns
The buyer is responsible for selecting the ring size during checkout. If buyer received the ordered ring and the ring does not fit, the buyer will be responsible for shipping back to The Boatswain's Mate Store, as well as return shipping back to buyers address. Revised 5 Sept 2020

Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Most items on this website have a flat rate shipping charge. This charge is for United States and U.S. Commonwealth addresses only, which includes U.S. Navy Ships, and all U.S. installations. If any orders are placed outside of the U.S., The flat rate shipping payment will go towards the shipping charge. If buyer shipping cost is higher then the U.S Flat rate shipping price, then the buyer will be invoiced via PayPal to collect the rest of the shipping cost owed.

We are not responsible for shipment customs, duties or fees along with local laws on imported items.  If confiscated we will decline liability and fees.

Revised 5 Sept 2020

Shipping times  First Class Mail, Priority Mail, or Overnight Mail is selected that is for the shipping service.  That does not include handling times, production times, and processing.  If payments are made with Amazon Pay or Shopify Payments your order might be on a 2-4 day hold.  The funds are not available to me immediately.   All orders are first in first, first out basis.  If all items are in stock it ships out same or next day after payments are cleared excludes holidays.  The shipping service paid doesn’t change the processing time of your order. 5 Sept 2020

Piss poor planning on your part does not constitutes an emergency on ours.

Shipping Companies. We are not responsible for the shipping companies tardiness on delivering packages.  If there is a issue I will do my best to correct it if it was our fault.  

Buyers Shipping Address.We are not responsible for the buyers address typos or mail issues.  We only send orders to the address that is provided at checkout.  If the item is returned back to sender we will not reship the order until the order has been received.  The buyer will pay re-shipment cost.  Revised 5 Sept 2020