Refund policy

Canceled Orders All canceled order requests will be processed as soon as possible.  But if it is a custom or order on demand items it will not be refunded or canceled.  If it is a regular item it will be re-funded and the order will be canceled.  If there are any other pending orders, or future orders under your name will be canceled as well.  Since this now comes to a customer reliability issue.  The refund is done upon cancelation any delays with refunds please contact your bank as processing times are not on our end.

Chargebacks Any order that get a chargeback we will provide your back with all proof of orders and tracking.  No new orders will be fulfilled for a customer that currently has a chargeback.

Custom or Order on Demand Items All custom or Order on demand items i.e. Rings, Lanyards, Sheaths and Knives are non-returnable and non-refundable.      

Pre-Orders Pre-order items will not be refunded since the item purchased for pre-order was purchased on your behalf.  The funds paid went towards the buying funds for the item ordered.          

Lead Times Orders that 3-8 week lead times are non-refundable.  These items will not be refunded since the item purchased was purchased on your behalf.  The funds paid went towards the buying funds for the item ordered. 

Returns Policy You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)  If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  Buyer’s remorse is not an acceptable reason for returns.  A 25% restocking fee will be applied for returned items and canceled orders when merchandise needs to be made or ordered.  Not meeting your deadline dates due to improper planning your part is not our issue.

You should expect to receive your refund within four days of receiving your package to the us however, in many cases you will receive a refund more quickly.
No Returns After 14 Days

Ring Returns The buyer is responsible for selecting the ring size during checkout. If the buyer receives the ordered ring and the ring does not fit, the buyer will be responsible for shipping back to The Boatswain's Mate Store, as well as return shipping back to buyer’s address. 

 Last Updated on 1/1/2026